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https://github.com/Sea-Haven-Industries/front-sla-monitor.git
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cf23b4a1ce
Scheduled Lambda polls Front every 15 min on weekdays, checks open conversations for SLA breaches (1hr ack, 1 day action), and sends tiered Slack alerts — DM the assignee, channel broadcast if unassigned, or escalate to Adam. DynamoDB dedup prevents repeat notifications.
16 lines
348 B
YAML
16 lines
348 B
YAML
display_information:
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name: Front SLA Monitor
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description: Monitors Front conversations for SLA breaches and sends tiered Slack alerts
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background_color: "#d32f2f"
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features:
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bot_user:
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display_name: Front SLA Monitor
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always_online: true
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oauth_config:
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scopes:
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bot:
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- chat:write
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- users:read
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- users:read.email
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