front-sla-monitor/slack-app-manifest.yaml

display_information:
  name: Front SLA Monitor
  description: Monitors Front conversations for SLA breaches and sends tiered Slack alerts
  background_color: "#d32f2f"

features:
  bot_user:
    display_name: Front SLA Monitor
    always_online: true

oauth_config:
  scopes:
    bot:
      - chat:write
      - users:read
      - users:read.email
Add Front SLA monitor stack Scheduled Lambda polls Front every 15 min on weekdays, checks open conversations for SLA breaches (1hr ack, 1 day action), and sends tiered Slack alerts — DM the assignee, channel broadcast if unassigned, or escalate to Adam. DynamoDB dedup prevents repeat notifications. 2026-05-11 16:05:38 -04:00			`display_information:`
			`name: Front SLA Monitor`
			`description: Monitors Front conversations for SLA breaches and sends tiered Slack alerts`
			`background_color: "#d32f2f"`

			`features:`
			`bot_user:`
			`display_name: Front SLA Monitor`
			`always_online: true`

			`oauth_config:`
			`scopes:`
			`bot:`
			`- chat:write`
			`- users:read`
			`- users:read.email`