front-sla-monitor

Author	SHA1	Message	Date
Adam Moussa	d046cfb217	Add archive notice — merged into front-integrations (#2 ) Some checks failed Deploy / deploy (push) Has been cancelled Details	2026-05-12 13:35:32 -04:00
Adam Moussa	fa2397cb5d	Add business hours gating, start date, and morning summary Restrict alerts to 8am-5pm ET Mon-Fri. Lambda skips before START_DATE (2026-05-14). First run of day with 2+ breaches sends consolidated summary to #front-sla-alerts. Cron narrowed to UTC 12-22 for DST coverage. README updated with new config and architecture.	2026-05-11 16:56:25 -04:00
Adam Moussa	1aabc6a425	Add inbox filtering and pagination safety limit Skip the massive Work Orders channel inbox (4,660 conversations) by filtering to named inboxes via MONITOR_INBOXES env var. Add MAX_PAGES=10 pagination cap and cross-inbox dedup. Increase timeout to 300s.	2026-05-11 16:38:51 -04:00
Adam Moussa	cf23b4a1ce	Add Front SLA monitor stack Scheduled Lambda polls Front every 15 min on weekdays, checks open conversations for SLA breaches (1hr ack, 1 day action), and sends tiered Slack alerts — DM the assignee, channel broadcast if unassigned, or escalate to Adam. DynamoDB dedup prevents repeat notifications.	2026-05-11 16:05:38 -04:00