diff --git a/src/app/(protected)/dashboard/_components/dispatcher-performance-card.tsx b/src/app/(protected)/dashboard/_components/dispatcher-performance-card.tsx
index 72130baa..9803a5df 100644
--- a/src/app/(protected)/dashboard/_components/dispatcher-performance-card.tsx
+++ b/src/app/(protected)/dashboard/_components/dispatcher-performance-card.tsx
@@ -30,7 +30,13 @@ function DispatcherNameCell({
   range: DashboardRangeKey;
 }) {
   const navigate = useNavigate();
-  const drillable = Boolean(row.dispatcherId) && row.completionRate > 0;
+  // A listed dispatcher is one with work in range; the drill-down filters Work
+  // Orders by dispatcher + range and never uses the completion rate, so gate on
+  // identity rather than the rate. (A dispatcher with assigned work but a 0%
+  // rate was previously inert here while drillable from Workload.) When SH-347's
+  // Assigned/Completed counts land on DispatcherPerformanceRow this should
+  // become `assigned > 0`, matching Workload's `totalWorkOrders > 0`.
+  const drillable = Boolean(row.dispatcherId);
 
   if (!drillable) {
     return <Text variant="description">{row.dispatcherName}</Text>;
diff --git a/src/domain/dashboard/api/dashboard-api.ts b/src/domain/dashboard/api/dashboard-api.ts
index f6655af7..274167b6 100644
--- a/src/domain/dashboard/api/dashboard-api.ts
+++ b/src/domain/dashboard/api/dashboard-api.ts
@@ -19,6 +19,7 @@ import {
 } from "@/domain/dashboard/types/dashboard-regions";
 import type { DispatcherWorkloadRow } from "@/domain/dashboard/types/dashboard-workload";
 import type { VendorInsightRow } from "@/domain/dashboard/types/dashboard-vendor-insights";
+import { WO_TYPES } from "@/domain/work-orders/types/work-order-wizard";
 
 function toNumber(value: unknown): number {
   if (typeof value === "number" && Number.isFinite(value)) {
@@ -100,11 +101,34 @@ function trendSearchParams(params?: DashboardTrendParams): Options | undefined {
   return { searchParams };
 }
 
+const BREAKDOWN_TYPE_BY_LOWER = new Map<string, string>(
+  WO_TYPES.map((type) => [type.toLowerCase(), type]),
+);
+
+/**
+ * The backend breakdown object (backend#138) serializes its keys with no
+ * JsonPropertyName, so `PM`/`Emergency`/`Reactive`/`Overdue`/`Other` arrive
+ * lowercase. The card uses the row label as both display text and the
+ * `types` drill-down id, and `workOrderTypeDrilldownSearch` only accepts
+ * canonical `WOType` values — so map lowercase type keys back to their
+ * canonical labels. `other` is not a WOType: keep it as a labelled,
+ * non-drillable "Other" row. Unknown values (e.g. lifecycle labels from the
+ * legacy array shape) pass through unchanged.
+ */
+function normalizeBreakdownStatus(raw: string): string {
+  const trimmed = raw.trim();
+  const canonical = BREAKDOWN_TYPE_BY_LOWER.get(trimmed.toLowerCase());
+  if (canonical) return canonical;
+  if (trimmed.toLowerCase() === "other") return "Other";
+  return trimmed;
+}
+
 function mapBreakdownRow(raw: Record<string, unknown>): DashboardBreakdownRow {
+  const status = asString(
+    readField(raw, "status") ?? readField(raw, "name") ?? readField(raw, "label"),
+  );
   return {
-    status:
-      asString(readField(raw, "status") ?? readField(raw, "name") ?? readField(raw, "label")) ||
-      UNMAPPED_REGION_LABEL,
+    status: status ? normalizeBreakdownStatus(status) : UNMAPPED_REGION_LABEL,
     count: toNumber(readField(raw, "count") ?? readField(raw, "value")),
   };
 }
@@ -116,7 +140,10 @@ function mapBreakdown(value: unknown): DashboardBreakdownRow[] {
 
   if (typeof value === "object" && value !== null) {
     return Object.entries(value as Record<string, unknown>)
-      .map(([status, count]) => ({ status, count: toNumber(count) }))
+      .map(([status, count]) => ({
+        status: normalizeBreakdownStatus(status),
+        count: toNumber(count),
+      }))
       .filter((row) => row.status !== "");
   }
 
diff --git a/src/test/app/(protected)/dashboard/dashboard-page.test.tsx b/src/test/app/(protected)/dashboard/dashboard-page.test.tsx
index 1fcdcc7a..6c73211c 100644
--- a/src/test/app/(protected)/dashboard/dashboard-page.test.tsx
+++ b/src/test/app/(protected)/dashboard/dashboard-page.test.tsx
@@ -32,6 +32,15 @@ vi.mock("@/domain/dashboard/use-cases/use-dashboard-vendor-insights", () => ({
   }),
 }));
 
+vi.mock("@/domain/dashboard/use-cases/use-dashboard-trend", () => ({
+  useDashboardTrend: () => ({
+    data: { granularity: null, points: [] },
+    isLoading: false,
+    isFetching: false,
+    error: null,
+  }),
+}));
+
 const statsData = {
   scheduledTomorrow: 3,
   pendingUplifts: 5,
@@ -139,7 +148,8 @@ describe("DashboardPage", () => {
   it("shows the documented empty states when datasets are empty", () => {
     renderDashboard();
 
-    expect(screen.getByText("No work orders match the current filters.")).toBeInTheDocument();
+    // Breakdown and Trend share this empty copy, so both cards surface it.
+    expect(screen.getAllByText("No work orders match the current filters.")).toHaveLength(2);
     expect(screen.getAllByText("No dispatchers are set up yet.")).toHaveLength(2);
     expect(screen.getByText("No active vendor has any work orders yet.")).toBeInTheDocument();
   });
diff --git a/src/test/domain/dashboard/dashboard-api.test.ts b/src/test/domain/dashboard/dashboard-api.test.ts
index 7ac5c918..e24e30e5 100644
--- a/src/test/domain/dashboard/dashboard-api.test.ts
+++ b/src/test/domain/dashboard/dashboard-api.test.ts
@@ -58,6 +58,24 @@ describe("dashboardApi", () => {
     });
   });
 
+  it("maps the object breakdown shape to canonical WOType labels", async () => {
+    apiGet.mockResolvedValue({
+      Data: {
+        Breakdown: { pm: 3, emergency: 1, reactive: "2", overdue: 4, other: 5 },
+      },
+    });
+
+    const stats = await dashboardApi.getStats();
+
+    expect(stats.breakdown).toEqual([
+      { status: "PM", count: 3 },
+      { status: "Emergency", count: 1 },
+      { status: "Reactive", count: 2 },
+      { status: "Overdue", count: 4 },
+      { status: "Other", count: 5 },
+    ]);
+  });
+
   it("omits search params for the all-time range", async () => {
     apiGet.mockResolvedValue({ scheduledTomorrow: 0, pendingUplifts: 0, avetaPending: 0 });