fix(work-orders): fail closed on unknown uplift status

src/app/(protected)/workorders/_components/list/table/cells/status-cell.tsx

@@ -25,6 +25,7 @@ function rowClosabilityGaps(wo: WorkOrderTableRow) {
   return getClosabilityGaps({
     dispatcherId: wo.dispatcherId,
     dispatcherName: wo.dispatcherName,
+    company: wo.company,
     tech: wo.tech,
     completedDate: wo.completedDate ?? "",
     woNumber: wo.woNumber,

src/domain/work-orders/utils/wo-closability.ts

@@ -8,7 +8,9 @@ import type { WOType, WorkOrderWizardDraft } from "@/domain/work-orders/types/wo
 export type WoClosabilityInput = {
   dispatcherId: string;
   dispatcherName: string;
-  /** Vendor / technician assignment on the board row. */
+  /** Vendor/company assignment on the board row. */
+  company: string;
+  /** Technician name is informational and does not satisfy the vendor requirement. */
   tech: string;
   /** Work completed date (API CompletedDate). Empty until set. */
   completedDate: string;
@@ -22,6 +24,7 @@ export type WoClosabilityInput = {
 };
 
 export const PENDING_UPLIFT_GAP = "Pending uplift approval";
+export const UPLIFT_STATUS_UNAVAILABLE_GAP = "Uplift status unavailable";
 
 /** Design copy when Completed is blocked solely by a pending uplift. */
 export const UPLIFT_PENDING_COMPLETED_TITLE =
@@ -45,6 +48,12 @@ export function hasPendingUplift(
   return (row.upliftSummary?.pendingCount ?? 0) > 0;
 }
 
+function hasKnownUpliftStatus(
+  row: Pick<WoClosabilityInput, "upliftSummary" | "hasPendingUplift">,
+): boolean {
+  return typeof row.hasPendingUplift === "boolean" || row.upliftSummary != null;
+}
+
 function hasDispatcher(row: Pick<WoClosabilityInput, "dispatcherId" | "dispatcherName">): boolean {
   return Boolean(row.dispatcherId.trim() || row.dispatcherName.trim());
 }
@@ -68,8 +77,8 @@ export function getClosabilityGaps(row: WoClosabilityInput): string[] {
   if (!hasDispatcher(row)) {
     gaps.push("Dispatcher");
   }
-  if (!row.tech.trim()) {
-    gaps.push("Technician");
+  if (!row.company.trim()) {
+    gaps.push("Company / vendor");
   }
   if (!row.completedDate.trim()) {
     gaps.push("Completed Date");
@@ -81,7 +90,9 @@ export function getClosabilityGaps(row: WoClosabilityInput): string[] {
     gaps.push("Service");
   }
 
-  if (hasPendingUplift(row)) {
+  if (!hasKnownUpliftStatus(row)) {
+    gaps.push(UPLIFT_STATUS_UNAVAILABLE_GAP);
+  } else if (hasPendingUplift(row)) {
     gaps.push(PENDING_UPLIFT_GAP);
   }
 
@@ -126,6 +137,7 @@ export function wizardDraftToClosabilityInput(draft: WorkOrderWizardDraft): WoCl
   return {
     dispatcherId: draft.assigneeId,
     dispatcherName: draft.assigneeName,
+    company: draft.vendorName,
     tech: draft.vendorName,
     completedDate: "",
     woNumber: draft.woNumber,

src/test/domain/work-orders/utils/wo-closability.test.ts

@@ -2,6 +2,7 @@ import { describe, expect, it } from "vitest";
 import type { WoClosabilityInput } from "@/domain/work-orders/utils/wo-closability";
 import {
   PENDING_UPLIFT_GAP,
+  UPLIFT_STATUS_UNAVAILABLE_GAP,
   UPLIFT_PENDING_COMPLETED_TITLE,
   canGenerateCompDoc,
   formatClosabilityMissingTitle,
@@ -14,6 +15,7 @@ function makeInput(overrides: Partial<WoClosabilityInput> = {}): WoClosabilityIn
   return {
     dispatcherId: "u1",
     dispatcherName: "Alex",
+    company: "Acme HVAC",
     tech: "Sam",
     completedDate: "2026-07-01",
     woNumber: "1001",
@@ -21,8 +23,7 @@ function makeInput(overrides: Partial<WoClosabilityInput> = {}): WoClosabilityIn
     docStatus: "Yes",
     mediaCount: 1,
     type: "PM",
-    upliftSummary: undefined,
-    hasPendingUplift: undefined,
+    hasPendingUplift: false,
     ...overrides,
   };
 }
@@ -47,7 +48,7 @@ describe("hasPendingUplift", () => {
     ).toBe(true);
   });
 
-  it("is false when no uplift signals are present", () => {
+  it("is false when uplift is explicitly not pending", () => {
     expect(hasPendingUplift(makeInput())).toBe(false);
     expect(
       hasPendingUplift(makeInput({ upliftSummary: { hasUplift: false, pendingCount: 0 } })),
@@ -60,12 +61,21 @@ describe("getClosabilityGaps", () => {
     expect(getClosabilityGaps(makeInput())).toEqual([]);
   });
 
+  it("accepts a company without a technician", () => {
+    expect(getClosabilityGaps(makeInput({ tech: "" }))).toEqual([]);
+  });
+
+  it("does not let a technician satisfy a missing company requirement", () => {
+    expect(getClosabilityGaps(makeInput({ company: "" }))).toEqual(["Company / vendor"]);
+  });
+
   it("lists field gaps before uplift and document gaps", () => {
     expect(
       getClosabilityGaps(
         makeInput({
           dispatcherId: "",
           dispatcherName: "",
+          company: "  ",
           tech: "  ",
           completedDate: "",
           woNumber: "SH-1",
@@ -77,7 +87,7 @@ describe("getClosabilityGaps", () => {
       ),
     ).toEqual([
       "Dispatcher",
-      "Technician",
+      "Company / vendor",
       "Completed Date",
       "WO number",
       "Service",
@@ -96,6 +106,12 @@ describe("getClosabilityGaps", () => {
     expect(getClosabilityGaps(makeInput({ hasPendingUplift: true }))).toEqual([PENDING_UPLIFT_GAP]);
   });
 
+  it("blocks Completed when the backend does not provide uplift status", () => {
+    expect(
+      getClosabilityGaps(makeInput({ hasPendingUplift: undefined, upliftSummary: undefined })),
+    ).toEqual([UPLIFT_STATUS_UNAVAILABLE_GAP]);
+  });
+
   it("requires a photo for Emergency / Reactive", () => {
     expect(
       getClosabilityGaps(makeInput({ type: "Emergency", mediaCount: 0, docStatus: "No" })),