shoc-backend/SeaHaven.Services/Implementation/SlaBreachAcknowledgementService.cs

using System.Security.Claims;
using Data.SeaHavenIndustries;
using SeaHaven.DataServices.Interfaces;
using SeaHaven.DataServices.Models;
using SeaHaven.Services.Exceptions;
using SeaHaven.Services.Helpers;
using SeaHaven.Services.Interfaces;

namespace SeaHaven.Services.Implementation
{
    public class SlaBreachAcknowledgementService : ISlaBreachAcknowledgementService
    {
        private readonly INotificationFeedDataService _feedData;
        private readonly IWorkOrderAuditDataService _auditData;
        private readonly IUserDataService _userData;
        private readonly IWorkOrderAccountResolver _accountResolver;
        private readonly TimeProvider _timeProvider;

        public SlaBreachAcknowledgementService(
            INotificationFeedDataService feedData,
            IWorkOrderAuditDataService auditData,
            IUserDataService userData,
            IWorkOrderAccountResolver accountResolver,
            TimeProvider timeProvider)
        {
            _feedData = feedData;
            _auditData = auditData;
            _userData = userData;
            _accountResolver = accountResolver;
            _timeProvider = timeProvider;
        }

        public async Task<SlaBreachAcknowledgementOutcome> AcknowledgeAsync(
            ClaimsPrincipal user, int workOrderId, CancellationToken cancellationToken)
        {
            // The same audience as the feed: a row the caller cannot see cannot be acknowledged.
            var accountId = _accountResolver.ResolveAccountFilter(user);
            var (dispatcherId, _) = NotificationAudience.Resolve(user);
            var userId = user.FindFirstValue(ClaimTypes.NameIdentifier);
            if (string.IsNullOrWhiteSpace(userId))
                throw new WorkOrderBoardValidationException("Forbidden", "Acknowledging requires a signed-in user.");

            var candidate = await _feedData.GetSlaCandidateAsync(
                new NotificationFeedScope(accountId, dispatcherId), workOrderId, cancellationToken);
            if (candidate == null)
                return SlaBreachAcknowledgementOutcome.NotFound;

            var now = _timeProvider.GetUtcNow().UtcDateTime;
            var clock = SlaResponseWindows.Evaluate(candidate.Severity, candidate.CreatedAt, now);
            if (clock is not { State: SlaState.Breached })
                return SlaBreachAcknowledgementOutcome.NotBreached;
            if (candidate.BreachAcknowledged)
                return SlaBreachAcknowledgementOutcome.AlreadyAcknowledged;

            var names = await _userData.GetDisplayNamesByIdsAsync(new[] { userId });
            var name = names.TryGetValue(userId, out var displayName) && !string.IsNullOrWhiteSpace(displayName)
                ? displayName
                : user.FindFirstValue(ClaimTypes.Name) ?? userId;

            _auditData.EnqueueAuditLog(new WorkOrderAuditLog
            {
                WorkOrderId = workOrderId,
                UserId = userId,
                FieldName = SlaBreachAcknowledgementAudit.FieldName,
                OldValue = clock.DeadlineAt.ToString("o"),
                NewValue = candidate.Severity,
                Action = $"SLA breach acknowledged by {name}",
                EventType = "system",
                ActorType = "internal",
                CreatedAt = now
            });
            await _auditData.PersistAsync(cancellationToken);
            return SlaBreachAcknowledgementOutcome.Acknowledged;
        }
    }
}