mirror of
https://github.com/Sea-Haven-Industries/front-sla-monitor.git
synced 2026-05-18 20:20:14 +00:00
cf23b4a1ce
Scheduled Lambda polls Front every 15 min on weekdays, checks open conversations for SLA breaches (1hr ack, 1 day action), and sends tiered Slack alerts — DM the assignee, channel broadcast if unassigned, or escalate to Adam. DynamoDB dedup prevents repeat notifications.
99 lines
2.9 KiB
YAML
99 lines
2.9 KiB
YAML
AWSTemplateFormatVersion: '2010-09-09'
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Transform: AWS::Serverless-2016-10-31
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Description: Front SLA Monitor - Tiered Slack alerts for conversation SLA breaches
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Parameters:
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FrontApiTokenSecretArn:
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Type: String
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Description: ARN of the Secrets Manager secret containing the Front API token
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SlackBotTokenSecretArn:
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Type: String
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Description: ARN of the Secrets Manager secret containing the Slack bot token
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SlackAlertChannel:
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Type: String
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Description: Slack channel ID for the front-sla-alerts channel
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AdamEmail:
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Type: String
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Default: adam@seahavenind.com
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Description: Email address for Tier 2 escalation
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AckSlaMinutes:
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Type: Number
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Default: 60
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Description: Business minutes before Tier 1 alert (1 hour)
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ActionSlaMinutes:
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Type: Number
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Default: 1440
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Description: Business minutes before Tier 2 alert (1 business day)
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Globals:
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Function:
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Runtime: python3.12
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Timeout: 120
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MemorySize: 128
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Architectures:
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- arm64
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Resources:
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AlertsTable:
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Type: AWS::DynamoDB::Table
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Properties:
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TableName: front-sla-alerts
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BillingMode: PAY_PER_REQUEST
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AttributeDefinitions:
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- AttributeName: conversationId
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AttributeType: S
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KeySchema:
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- AttributeName: conversationId
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KeyType: HASH
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TimeToLiveSpecification:
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AttributeName: ttl
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Enabled: true
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MonitorLogGroup:
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Type: AWS::Logs::LogGroup
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Properties:
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LogGroupName: /aws/lambda/front-sla-monitor
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RetentionInDays: 60
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MonitorFunction:
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Type: AWS::Serverless::Function
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DependsOn: MonitorLogGroup
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Properties:
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FunctionName: front-sla-monitor
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Handler: app.handler
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CodeUri: src/monitor/
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Environment:
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Variables:
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FRONT_SECRET_NAME: !Ref FrontApiTokenSecretArn
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SLACK_SECRET_NAME: !Ref SlackBotTokenSecretArn
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SLACK_ALERT_CHANNEL: !Ref SlackAlertChannel
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ADAM_EMAIL: !Ref AdamEmail
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TABLE_NAME: !Ref AlertsTable
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ACK_SLA_MINUTES: !Ref AckSlaMinutes
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ACTION_SLA_MINUTES: !Ref ActionSlaMinutes
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Policies:
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- DynamoDBCrudPolicy:
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TableName: !Ref AlertsTable
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- Version: '2012-10-17'
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Statement:
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- Effect: Allow
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Action:
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- secretsmanager:GetSecretValue
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Resource:
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- !Ref FrontApiTokenSecretArn
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- !Ref SlackBotTokenSecretArn
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Events:
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SlaCheck:
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Type: Schedule
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Properties:
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Schedule: cron(0/15 * ? * MON-FRI *)
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Description: Check Front conversations for SLA breaches every 15 min on weekdays
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Enabled: true
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Outputs:
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MonitorFunctionArn:
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Description: Front SLA Monitor Lambda ARN
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Value: !GetAtt MonitorFunction.Arn
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AlertsTableName:
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Description: DynamoDB alerts table name
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Value: !Ref AlertsTable
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