adam/front-sla-monitor
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Author SHA1 Message Date
Adam Moussa
fa2397cb5d Add business hours gating, start date, and morning summary 
Restrict alerts to 8am-5pm ET Mon-Fri. Lambda skips before START_DATE
(2026-05-14). First run of day with 2+ breaches sends consolidated
summary to #front-sla-alerts. Cron narrowed to UTC 12-22 for DST
coverage. README updated with new config and architecture.
 2026-05-11 16:56:25 -04:00
Adam Moussa
cf23b4a1ce Add Front SLA monitor stack 
Scheduled Lambda polls Front every 15 min on weekdays, checks open
conversations for SLA breaches (1hr ack, 1 day action), and sends
tiered Slack alerts — DM the assignee, channel broadcast if unassigned,
or escalate to Adam. DynamoDB dedup prevents repeat notifications.
 2026-05-11 16:05:38 -04:00