After-Hours Shift Manager

Slack bot for managing after-hours on-call shifts at Sea Haven Industries. Employees can pick up, drop, and swap shifts directly from Slack. Changes automatically update 3CX queue routing via the integrated ring scheduler.

How It Works

A recurring weekly schedule assigns employees to after-hours phone duty. Weekend shifts are split into Day (8am-5pm) and Night (5pm-8am). Any unassigned shift shows as Available in Slack with a pickup button. When someone picks up or drops a shift for today, the 3CX queue is updated immediately. Future changes take effect when the ring scheduler runs at 8am daily and 5pm on weekends.

The weekly schedule post is updated live when shifts change, and the previous week's post is automatically deleted when the new one goes out.

Slack Commands

Command	Description
/oncall	Show this week's schedule
/oncall next	Show next week's schedule
/oncall pick <date>	Pick up an available shift
/oncall drop <date>	Drop your shift (marks it available)
/oncall swap <date> @person	Hand your shift to someone else
/oncall register <ext>	Link your Slack account to your phone extension
/oncall roster	Show all employees and their link status
/oncall pay	Show last week's bonus pay summary
/oncall rate	Show current shift pay rates
/oncall rate default <amount>	Set the default per-shift rate
/oncall rate <ext> <amount>	Set a per-person shift rate
/oncall help	Show help

Admin Commands

Available to users listed in admin_users in the CONFIG record:

Command	Description
/oncall admin override <date> <ext>	Assign a shift to an extension
/oncall admin open <date>	Mark a shift as open
/oncall admin clear <date>	Remove override (revert to weekly)
/oncall admin roster add <ext> <name>	Add an employee to the roster
/oncall admin roster remove <ext>	Remove an employee
/oncall admin roster rename <ext> <name>	Rename an employee

Dates accept: today, tomorrow, monday-sunday, 4/5, 2026-04-05

Architecture

• Runtime: Python 3.12 on AWS Lambda (arm64)
• Data: DynamoDB single-table (afterhours-shifts)
• IaC: AWS SAM (template.yaml) with shared Lambda Layer
• Slack: Slack Bolt framework with /oncall slash command
• 3CX Integration: Queue routing updated directly via 3CX Queue XAPI
• Secrets: AWS Secrets Manager (afterhours-shift-manager/*)

Lambda Functions

Function	Trigger	Purpose
afterhours-shift-manager	API Gateway (POST /slack/events)	Slack bot — handles /oncall commands and interactive buttons
afterhours-weekly-post	EventBridge (Monday 7am ET)	Posts weekly schedule to Slack, sends pay report email
afterhours-roster-sync	EventBridge (daily 6am ET)	Syncs employee roster from 3CX
afterhours-ring-scheduler	EventBridge (daily 8am ET + weekend 5pm ET)	Updates 3CX queue routing based on who's on shift

Project Layout

src/
  slack-bot/        Slack Bolt Lambda (handler + app)
  weekly-post/      Monday schedule + pay post
  roster-sync/      Daily 3CX roster sync
  ring-scheduler/   3CX queue routing updates
  shared/           Lambda Layer (schedule, blocks, 3CX client, secrets)

DynamoDB Schema

Single table with PK / SK keys:

PK	SK	Description
ROSTER	<extension>	Employee: name, extension, slack_user_id
WEEKLY	<DayName>	Default weekly schedule: extension, name
OVERRIDE	<YYYY-MM-DD>	Date override from pickup/drop (or OPEN)
SCHEDULE_POST	<channel_id>	Current schedule message timestamp
PAY	<YYYY-MM-DD>	Weekly pay record (Monday date key)
CONFIG	CONFIG	Settings: shift_rate, fallback_extension, admin_users

Secrets Manager

Secret	Description
afterhours-shift-manager/slack-bot-token	Slack bot OAuth token (xoxb-...)
afterhours-shift-manager/slack-signing-secret	Slack app signing secret
afterhours-shift-manager/3cx-domain	3CX FQDN (e.g. company.3cx.us)
afterhours-shift-manager/3cx-client-id	3CX OAuth2 client ID
afterhours-shift-manager/3cx-client-secret	3CX OAuth2 client secret

Deployment

Merges to main are automatically deployed via GitHub Actions using reusable SAM workflows from the Sea Haven org.

For manual deploys:

sam build
sam deploy

See SETUP.md for full deployment and Slack app creation instructions.