From 0835cf97f5fd8793f8e4552c9a050553543b04b9 Mon Sep 17 00:00:00 2001
From: Adam Moussa <166072409+amoussa1229@users.noreply.github.com>
Date: Thu, 9 Oct 2025 18:10:37 -0400
Subject: [PATCH] Update README.md

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-# Sea-Haven-Industries.github.io
\ No newline at end of file
+# Sea-Haven-Industries.github.io
+
+<div class="py-6 sm:px-8">
+    <div class="grid max-w-2xl grid-cols-1 gap-x-6 gap-y-4 sm:grid-cols-3 2xl:grid-cols-2">
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rci»"><span>Self-Performance vs. Subcontracting: Please provide a detailed breakdown of the percentage of work your company self-performs vs. subcontracting across North America. How do you ensure quality and accountability in subcontracted work?<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rci»" type="text" aria-describedby="«rci»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3" style="height: 410px;">Sea Haven Industries self-performs preventive maintenance and scheduled services at awarded sites across the U.S. and Canada using our trained in-house field teams. This ensures consistent quality, compliance with Amazon protocols, and direct accountability for the majority of our work.
+
+For urgent or unforeseen situations where immediate response is critical to maintaining safe operations, we reserve the right to subcontract. In these limited cases, subcontractors are required to meet the same safety, compliance, and performance standards as our in-house crews. All subcontracted work is closely monitored by our Safety and Operations teams to ensure alignment with OSHA, Amazon, and site-specific requirements.
+
+This blended approach allows us to guarantee high-quality self-performance as the standard, while maintaining the flexibility to respond quickly to emergencies, ensuring continuity of service without compromising safety or accountability.
+Regarding quality and accountability, each market has a quality assurance team that is consistently working with site ops at each site reviewing work completed, work outstanding for overall quality and performance. </textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2 space-y-2">
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rck»"><span>Geographic Coverage &amp; Scalability: Which U.S. and Canadian regions can you currently service with in-house crews? What is your capacity to scale coverage in response to Amazon network growth or site changes?<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rck»" type="text" aria-describedby="«rck»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3" style="height: 378px;">Sea Haven Industries provides nationwide coverage across the U.S. and Canada, with an in-house network that continues to expand in line with Amazon’s footprint. This includes growth within RSR regions and rural markets, where we have strategically deployed field teams to address historically underserved or unserved areas.
+
+Our operations model is built for scalability. New field teams are continually established and trained to meet increasing demand, ensuring consistent service levels as Amazon opens new sites or expands existing facilities.
+
+In recent years, our field routing capacity has grown significantly alongside Amazon’s network expansion, and we are prepared to scale at an even higher level as new awards are issued. This flexibility allows us to rapidly adapt coverage to meet Amazon’s evolving needs while maintaining high standards of safety, compliance, and performance.</textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2 space-y-2">
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rcm»"><span>Preventive Maintenance Capabilities: Describe your approach to executing quarterly and annual PMs. Include your process for task validation, technician qualifications, and ensuring asset-specific compliance (e.g., dock levelers, restraints, etc.).<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rcm»" type="text" aria-describedby="«rcm»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3" style="height: 356px;">Sea Haven Industries executes quarterly and annual PMs through dedicated field teams assigned to specific regions. Each team is trained in-house on both dock door service protocols and Amazon-specific requirements, ensuring technicians arrive fully prepared to perform PMs safely and efficiently.
+
+Our training program incorporates Amazon’s provided task lists, which are used for both instruction and field validation. This ensures technicians are familiar with every step of the process before arriving on-site, allowing them to immediately begin work while maintaining strict adherence to safety standards.
+
+When servicing asset-specific equipment such as dock levelers, restraints, or doors, technicians follow all Amazon guidelines and manufacturer specifications. This approach guarantees compliance, minimizes risk, and ensures a consistently safe and effective preventive maintenance program across all sites.</textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rcn»"><span>Reactive Service Delivery Model: What is your typical response time for reactive/emergency maintenance requests during and outside business hours? Describe how you manage resource allocation and technician dispatch for high-priority issues.<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rcn»" type="text" aria-describedby="«rcn»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3">Sea Haven Industries follows Amazon’s SLA metrics for SEV1–SEV5 response times, providing reactive and emergency maintenance coverage 7 days a week. For high-priority issues, resource allocation is managed by assigning dedicated field teams to specific sites and supplementing them with backup crews to ensure redundancy. This model guarantees that response times always align with severity levels and site requirements, regardless of business hours, ensuring rapid dispatch and uninterrupted operations for Amazon facilities.</textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rco»"><span>Technician Certifications &amp; Training: What certifications, licensing, and ongoing training do your technicians receive for dock door and material handling equipment services? How do you ensure consistent skill level across all regions?<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rco»" type="text" aria-describedby="«rco»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3" style="height: 253px;">All Sea Haven Industries field teams maintain the required certifications and licenses for dock door and material handling equipment services in their respective regions. This includes OSHA-compliant safety training, equipment-specific operator certifications, and any jurisdictional licenses applicable to the scope of work.
+
+To ensure consistency, our technicians participate in bi-annual training programs focused on the latest technologies, safety protocols, and industry best practices. These sessions reinforce compliance, refresh core competencies, and introduce updates on new equipment or procedures.
+
+By standardizing certifications and training across all regions, we ensure every technician operates at the same high skill level, providing clients with reliable, consistent service quality nationwide.</textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rcp»"><span>Technician Certifications &amp; Training: Please make sure compliance with the following: Levelers are classified as a Confined Space – a space large enough for an employee to enter and perform assigned work; not designed for continuous occupancy by the employee; and having a limited or restricted means of entry or exit. Therefore, confined training is required.<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rcp»" type="text" aria-describedby="«rcp»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3" style="height: 351px;">Sea Haven Industries ensures that all field technicians maintain the certifications and licenses required for dock door and material handling equipment services in their regions. This includes OSHA-compliant safety training, equipment handling certifications, and any jurisdictional licenses applicable to the scope of work.
+
+Because dock levelers are classified as confined spaces, all technicians complete OSHA-recognized confined space entry training. In addition, our teams are trained on and follow Amazon’s specific processes for confined space usage, ensuring alignment with client standards and regulatory requirements.
+
+To maintain consistent skills nationwide, our technicians participate in bi-annual training programs covering new technologies, safety protocols, and industry best practices. This structured approach ensures every technician, regardless of region, meets the same high standard of safety, compliance, and technical expertise.</textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rcq»"><span>Performance Management &amp; Reporting: What tools or platforms do you use to track service performance (e.g., response time, completion rate, asset condition)? Please include examples of how you report KPIs to clients and address performance gaps.<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rcq»" type="text" aria-describedby="«rcq»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3" style="height: 362px;">In addition to our Dispatch, Scheduling, and Field teams, Sea Haven Industries employs a dedicated Development and Technology team responsible for building, maintaining, and enhancing our internal work order management platform. This platform ensures efficient coordination and accurate tracking of work orders, providing real-time updates across our operations.
+
+As part of our continuous improvement process, we conducted an annual review of the platform in Q1 2025. This review identified opportunities to expand KPI tracking capabilities, including more detailed metrics on dispatch efficiency, chute times, and work order closure rates. Our Development and Technology team is currently implementing and testing new algorithms designed to increase transparency, giving both internal stakeholders and clients clearer visibility into performance. These enhancements will enable us to report KPIs more effectively, proactively identify performance gaps, and provide actionable solutions to address them.</textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rcr»"><span>Safety Protocols and Risk Mitigation: Describe your company’s safety protocols and incident prevention strategies. Include information on technician safety training, equipment handling, and compliance with OSHA or other regulatory bodies.<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rcr»" type="text" aria-describedby="«rcr»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3" style="height: 456px;">Sea Haven Industries prioritizes safety through a dedicated Safety Team that oversees compliance with OSHA and other regulatory standards. All technicians complete mandatory training in PPE use, hazard communication, lockout/tagout, fall protection, and equipment handling. Subcontractors are held to the same standards, with qualifications verified through Avetta prior to site access. Job Hazard Analyses are completed for preventive maintenance and client-specific work to proactively mitigate risks.
+
+To strengthen oversight, we are implementing an internal compliance system that performs real-time credential checks for technicians and subcontractors. This system, combined with Avetta monitoring, ensures all personnel are trained, certified, and compliant before dispatch, providing greater visibility and accountability across our operations.
+
+Sea Haven maintains a structured incident reporting and corrective action process, including near-miss reporting, root cause analysis, and formal CAPA procedures. This approach allows us to address issues quickly, prevent recurrence, and continually improve our safety program in alignment with Amazon’s vendor requirements.</textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rcs»"><span>Innovation and Continuous Improvement: Share any recent initiatives your organization has taken to reduce costs, improve uptime, or enhance PM effectiveness. How do you approach innovation within dock door services?<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rcs»" type="text" aria-describedby="«rcs»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3" style="height: 329px;">Sea Haven Industries approaches innovation with a focus on driving efficiency, reducing costs, and improving service outcomes for our clients. Within our dock door services, we continuously evaluate operational practices and client feedback to identify opportunities for improvement.
+
+Recently, we have enhanced the availability of critical equipment by standardizing deployment across all field crews. This ensures technicians arrive fully prepared, reducing downtime caused by missing or delayed resources and improving first-time completion rates.
+
+In addition, we are actively pursuing bulk purchasing agreements for commonly required dock door parts. Because these components are often standardized across sites, consolidated procurement allows us to reduce material costs and expedite repairs, ultimately providing more cost-effective and reliable service for our clients.</textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rct»"><span>Alignment with Amazon’s Leadership Principles: Choose 2 to 3 of Amazon’s Leadership Principles and describe how your company demonstrates them in practice, particularly when working with enterprise clients like Amazon.<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rct»" type="text" aria-describedby="«rct»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3">Customer Obsession
+Sea Haven Industries aligns with Amazon’s focus on customer obsession by prioritizing responsiveness, transparency, and proactive problem-solving. For Amazon sites, this means tailoring our preventive maintenance programs, ensuring real-time communication during reactive events, and leveraging our internal systems to provide accurate updates and KPI reporting. Our teams are trained to treat Amazon’s operational uptime and safety as the highest priority.
+
+Invent and Simplify
+We demonstrate this principle through our internally developed work order management platform, which allows us to continuously adapt and streamline processes in response to evolving client needs. For Amazon, we have used this flexibility to expand KPI tracking, improve work order routing, and implement compliance features specific to Amazon’s standards—all designed to simplify execution while enhancing visibility and performance.
+
+Deliver Results
+Sea Haven’s commitment to delivering results is reflected in our ability to consistently complete preventive and reactive work on time across hundreds of Amazon sites. We monitor both technician and subcontractor performance closely, using Avetta compliance, internal safety systems, and quality audits to ensure work is completed safely, efficiently, and to Amazon’s expectations.</textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rcu»"><span>References and Case Studies: Please provide 2 to 3 client references or case studies from large-scale or multi-site clients. Include the scope of work, duration of engagement, and measurable outcomes.<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rcu»" type="text" aria-describedby="«rcu»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3">Amazon – General Building (Lindsey Motter, Category Manager)
+Since 2022, Sea Haven Industries has partnered with Amazon to deliver handyman and general building services on a national scale. The scope of work has included both day-to-day repairs and urgent nationwide rollouts. Our engagement has consistently demonstrated our ability to mobilize quickly, adapt to evolving needs, and provide reliable service across multiple regions.
+
+Amazon – Plumbing (DeAngelo Parks and Daniel Ajayi, Category Managers)
+Beginning in 2023, Sea Haven was awarded responsibility for plumbing repairs and preventive maintenance across more than 700 U.S. sites. We initially partnered with DeAngelo Parks and have since transitioned to working with Daniel Ajayi as category manager. Throughout this engagement, we have maintained excellent response times for emergency dispatches, minimizing downtime for Amazon facilities while ensuring consistent quality of service at scale.</textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2 space-y-2">
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rd0»"><span>Inventory of Long Lead Time Parts: Can your company stock long lead time parts (such as springs, truck restraint components, controllers, motors) for Amazon-dedicated use? If yes, please describe your stocking strategy and provide a quote for a recommended parts list.<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rd0»" type="text" aria-describedby="«rd0»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3" style="height: 431px;">Yes. Sea Haven Industries has the ability to stock long lead time and critical parts (such as springs, truck restraint components, controllers, and motors) for Amazon-dedicated use. Our stocking strategy is designed to reduce downtime, ensure faster repair cycles, and provide consistent service continuity across the network.
+
+We maintain regional stocking locations that allow parts to be deployed quickly to field crews as needed. Inventory levels are reviewed regularly and adjusted based on site demand, historical usage, and predictive maintenance data. For parts that are standardized across multiple Amazon sites, we pursue bulk purchasing agreements to secure availability and drive cost efficiency.
+
+By combining dedicated stocking, bulk procurement, and regional deployment, we ensure that long lead time parts are available when needed, minimizing disruption to operations and supporting Amazon’s uptime and safety requirements.</textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2 space-y-2">
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2 space-y-1" data-state="closed" type="button">
+            <div><label class="text-sm font-medium text-gray-700" id="«rd4»">Note on KPIs:</label>
+                <div aria-labelledby="«rd4»" class="prose-dense prose min-w-full rounded-md border border-gray-200 p-2">
+                </div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rd5»"><span>Geographic Coverage: Provide number of technicians available per region/state<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rd5»" type="text" aria-describedby="«rd5»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3"></textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rd6»"><span>Technician Qualifications: List training programs completed<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rd6»" type="text" aria-describedby="«rd6»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3">Amazon Virtual Contractor Orientation (VCO)
+OSHA 10/30 Hour Training
+Confined Space Entry Training
+Lockout/Tagout (LOTO) Certification
+Fall Protection Training
+Hazard Communication (HAZCOM) Training
+Personal Protective Equipment (PPE) Training
+Forklift and Aerial Lift Operator Certification
+First Aid / CPR / AED Certification</textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rd7»"><span>Technician Qualifications: Indicate number of technicians with confined space certification<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rd7»" type="text" aria-describedby="«rd7»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3">Approximately 275 technicians currently hold OSHA-recognized confined space certification.</textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rd8»"><span>Performance Metrics: Share KPI data for Amazon (other customers if new to Amazon) - On-time Completion rate (%)<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rd8»" type="text" aria-describedby="«rd8»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3">We are actively enhancing our internal tracking systems to capture and report KPIs such as on-time completion, response times, customer satisfaction score, and first-time fix rates. This initiative will allow us to provide Amazon with transparent, data-driven performance reporting going forward.</textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rd9»"><span>Performance Metrics: Share KPI data for Amazon (other customers if new to Amazon) - Customer satisfaction score<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rd9»" type="text" aria-describedby="«rd9»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3">We are actively enhancing our internal tracking systems to capture and report KPIs such as on-time completion, response times, customer satisfaction score, and first-time fix rates. This initiative will allow us to provide Amazon with transparent, data-driven performance reporting going forward.</textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rda»"><span>Performance Metrics: Share KPI data for Amazon (other customers if new to Amazon) - Average work orders per month (planned vs. reactive)<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rda»" type="text" aria-describedby="«rda»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3">Sea Haven Industries tracks all Amazon work orders to ensure service quality and accountability. From January 1, 2025 to present, we averaged 592 planned preventive maintenance orders and 422 reactive service calls per month, for a total of 1014 work orders. Planned work includes categories such as Backflows, Plumbing Systems, PRVs, Pumping Systems, Scrubber Pits, and Water Heaters, while reactive work focuses on urgent repairs to minimize downtime.</textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rdb»"><span>Performance Metrics: Share KPI data for Amazon (other customers if new to Amazon) - Number of clients or sites per service team<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rdb»" type="text" aria-describedby="«rdb»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3">On average, each service team is assigned responsibility for 9-11 Amazon sites, allowing us to balance workload, maintain consistent coverage, and ensure timely response across all assigned locations.</textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rdc»"><span>Inventory Management: Provide average stock levels and lead times for critical parts<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rdc»" type="text" aria-describedby="«rdc»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3">Sea Haven Industries is in the process of gathering detailed asset and part information from each Amazon site to establish accurate stocking levels. Once this information is consolidated, we will provide defined average stock levels and lead times for critical parts such as springs, truck restraint components, controllers, and motors. This approach ensures that stocking strategies are tailored to the actual equipment in use at each site, enabling accurate planning and minimized downtime.</textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rdd»"><span>Reporting &amp; Systems: Identify CMMS or platform used<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rdd»" type="text" aria-describedby="«rdd»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3">Sea Haven Industries utilizes an internally developed work order management platform, which functions as our CMMS. Because it is built in-house, the system can be continuously modified and adapted to meet evolving operational needs, client requirements, and Amazon-specific processes. This flexibility ensures accurate tracking, efficient scheduling, and seamless integration of new features as service demands change.</textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rde»"><span>Reporting &amp; Systems: List standard reports provided (e.g., KPI dashboard, WO summary).<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rde»" type="text" aria-describedby="«rde»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3">We provide standard reporting through our internal work order management platform, including KPI dashboards, work order summaries, completion status reports, preventive maintenance schedules, and response time tracking. We are actively enhancing these reporting capabilities to incorporate metrics such as on-time completion, customer satisfaction scores, and first-time fix rates, enabling Amazon to receive transparent, data-driven performance insights across all sites and service categories.</textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rdf»"><span>Safety Performance: Share safety KPIs: incident rate, accident frequency, etc<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rdf»" type="text" aria-describedby="«rdf»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3">Sea Haven Industries maintains a strong safety record across all operations. In 2025 to date, we have recorded 6 total incidents, and in 2024 there were 7 total incidents, all of which were non-reportable under OSHA standards. This reflects our proactive safety culture, with incidents tracked, investigated, and used to reinforce training and prevention measures, ensuring continuous improvement and compliance with Amazon’s safety expectations.</textarea></div>
+            </div>
+        </div>
+        <div class="sm:col-span-3 2xl:col-span-2">
+            <div class=""><label class="mb-1 block text-left text-sm font-medium text-gray-700" for="«rdg»"><span>Subcontractor Management: Describe how you monitor subcontractor quality and performance<span class="pl-1 text-red-500">*</span></span></label>
+                <div class="relative shadow-sm"><textarea id="«rdg»" type="text" aria-describedby="«rdg»-hint" rows="5" class="block w-full appearance-none rounded-md border border-gray-300 py-2.5 placeholder:text-gray-400 focus:outline-none disabled:bg-gray-50 disabled:text-gray-400 disabled:opacity-75 sm:text-base focus:border-rose-500 focus:ring-rose-500 px-3">Sea Haven Industries is strengthening subcontractor oversight through the implementation of an objective vendor rating system and a safety management system. The vendor rating system provides measurable performance scores based on key criteria such as responsiveness, quality of work, and adherence to timelines. The safety management system ensures subcontractor compliance with OSHA, Amazon, and internal requirements while also tracking safety incidents and corrective actions. Together, these tools allow us to monitor subcontractor quality and performance in a transparent, data-driven way, ensuring that all partners consistently meet our standards and Amazon’s expectations.</textarea></div>
+            </div>
+        </div>
+    </div>
+</div>